Privacy Policy

Life Care Consultants LTD complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.  We take customer confidentially and privacy seriously. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction.

This Policy was last updated on 19 April 2023.

Policy:

Life Care Consultants Ltd reserves the right to change this policy at any time and any amended policy will be posted on this website. The change will apply from the date that we upload the revised policy. 

Type of personal information collected

Personal information collected by us generally includes:

• Contact information – name, date of birth, address, email address, telephone numbers.

• Unique identifiers – an identifier assigned to an individual by another agency such as claim numbers, NHI numbers, employee numbers, NZQA registration number etc.

• Employment information – employment history.

• ‘Sensitive information’ (health and medical history).

• Information to assist with management of client and business relationships.

How we collect information

Personal information may be collected through the following means:

• Face to face and over the phone from you

• When you complete a form on our website or online

• When you enquire about a service through our website

• When you send an email or enquiry to us

We may also collect information about you from another source if:

• You have given authority for us to collect your information from another source; or

• You have given consent/authority to another source to share the information with us, e.g., as part of your rehabilitation or pre-employment assessment (ACC, third party insurers, other rehabilitation providers); or

• The information will not be used in a form that identifies you; or

• The Privacy Commissioner has authorised the collection of information in this manner.

Who do we collect your personal information from?

We collect personal information about you from:

  • You, when you provide that personal information to us, including via the website and any related service, through any registration process OR through any contact with us (e.g. telephone call or email).
  • Third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

 

In addition to collecting and storing necessary information to communicate with our clients about their health concerns, Life Care also stores names, addresses and contact details of contractors, suppliers, employees and other parties we interact with related to business activities. The same privacy statement applies to this information.

By engaging with Life Care, you consent to this privacy statement. We only collect personal information when users of Life Care agree to our terms of service or our end user licence agreement.

How we use personal information

Collecting personal information allows us to confirm the identity of our clients, the people we communicate with for business. This information allows our clients to securely access our online services, book services with ease and communicate. If we are unable to confirm your identity, we may be unable to provide the full level of service and we will also be unable to keep you updated on services you are using or may be interested in using.

  • We will use your personal information
  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

 

Personal information will be used under the following conditions:

When you provide an email address to enquire about a service, the email address you provide will be retained and may be used by the company to contact you regarding services related to your enquiry or completed online form.

When you provide a phone number to enquire about a service, the phone number you provide will be retained and may be used by Life Care to contact you regarding services related to your enquiry or completed online form.

When you enquire about a service, the email address or phone number you provide may be used to inform you of updates to a service you used or showed interest in or may reasonably have interest in.

When you register for one of our services, you may be subscribed to our mailing list for relevant communication regarding your service, updates that may affect you, and related services.

We also collect, use and store personal information to enable us to:

• Comply with various contractual, and legal obligations

• Assess and manage risk to the health, safety and wellness of our workers, customers, and wider community

• Provide services including;

o Pre-employment medical Assessments

o Health Monitoring

o First Aid Training

o Injury Management

o Mental Health and Wellbeing Training

o Research 

The function or activity of Life Care Consultants and the delivery of our services, as well as those of our contracted providers, may vary from time to time.

Who will we share or disclose personal information with:

Life Care will only share personal information if we are using it for the reason we collected it, if you’ve given your authorisation, or where there is other legal or compliance reasons.

We will only disclose your personal information where we reasonably believe one of the following applies:

• The disclosure is in connection with, or directly related to, one of the purposes for which it was obtained; or

• The information was obtained from a public source; or

• Disclosure is to you; or

• Disclosure is authorised by you; or

• Disclosure is necessary to prevent or lessen a serious threat to public health or safety, or the life or health of any individual;

• Disclosure is necessary to facilitate the sale of a business as a going concern; or

• The information is to be used in a form in which you are not identified; or

• Disclosure is necessary for court proceedings; or

• Disclosure is necessary to uphold or enforce the law; or

• Disclosure is authorised by the Privacy Commissioner.

Examples of disclosures of personal information we have collected include disclosures to:

• Your authorised health practitioners

• Our related companies and their staff

• Our professional advisors (such as accountants and lawyers)

• Government or third-party service partners (such as ACC, MSD, Apex NZ) in relation to carrying out the service you’ve requested and take actions connected to the purpose of collection.

• Third party organisations for the purposes of providing marketing services or to distribute notifications regarding events we hold.

We may de-identify personal information we have collected for use and disclosure to organisations outside of Life Care for the purposes of analysing our service quality and timeliness, research, marketing and compilation or analysis of statistics comprised of, or related to the information you provide us.

De-identified information may also be used internally for business analysis and educational purposes.

We will not disclose personal information we have collected to a party outside of New Zealand unless we have taken steps to confirm they will comply with a standard equal of protection regarding personal information that is equal to that offered under New Zealand legislation.

How we make sure personal information remains safe and secure

Health related information that we collect for the purpose of treating clients is stored securely in specialised software and may include details on specific injuries or treatments. Information is only accessed for the purposes related to the services provided or anonymised reporting.

Life Care will take all reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Life Care will take reasonable steps to destroy or permanently de-identify personal information (such as a job applicant’s resume) if it is no longer needed.

Life Care are governed by various legislations that mandate certain time periods that we must hold your information for e.g., The Health (Retention of Health Information) Regulations 1996 say that health agencies must keep any health records they hold for a patient for 10 years from the last time they provided services to that patient. Some Occupational Health monitoring records can require retention for up to 40 years.

Life Care take all reasonable steps to implement and maintain generally accepted standards of technology and operational security to protect Personal Information from loss, misuse, alteration or destruction.

Any person acting on behalf of Life Care must not transfer Personal Information to an individual without first establishing the identity of the recipient and a signed confidentiality / user agreement in place.

How we make sure the information we have is correct and up to date

Life Care will take reasonable steps to make sure that the Personal Information we collect, use or disclose is accurate, complete and up to date.

If Life Care holds Personal Information about you, we will comply with legislative obligations to let you know what information we have on record. If you want us to change or update personal information about you, in some cases, we may require evidence that the information we have is inaccurate, incomplete or out-of-date.

If the information we have on record for you is not accurate, complete and up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date. And, if for any reason, we cannot provide information on the details we hold about you or are unable to make changes to those details, we will provide a reason.

How you can contact us to find out more about the personal information we hold

If Life Care holds Personal Information about an individual, it will comply with legislative obligations to provide the individual with access to the information on request by the individual.

If Life Care holds Personal Information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Life Care will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Life Care will provide reasons for denial of access or a refusal to correct Personal Information.

You can contact us to request access to:

• Your personal information.

• Someone else’s personal information if you have the correct authority.

Phone: 0800 493 559

Email: info @ lifecare.co.nz

How you can contact us to correct your information

If you believe the personal information, Life Care hold on file is incorrect, you can request us to change it.

Phone: 0800 493 559

Email: info @ lifecare.co.nz

Life Care will respond and check our information. If the information we’re holding is factually incorrect we will:

• Update the information on your file.

• Send the corrected information to any third party who may have received the incorrect information.

• Let you know we’ve made the change.

Sometimes we may not be able to make the change you’ve requested. This is usually because it relates to opinion-based information e.g., clinical or medical assessment. In this instance we will:

• Provide you with written explanation why we can’t make the change; and

• Provide you with information on how to complain.

You can choose to provide a written statement of correction which we will attach to your file. This will record your request for correction, and that we haven’t made the change.

Complaints

If you think we have breached the Privacy Act, Information Privacy Principles or Health Information Privacy Code 2020 you are entitled to complain to Life Care Consultants using the following methods:

• Via our website feedback portal here. Contact Us | Life Care Consultants

• Via liaising with your Life Care company Account Manager

• By phoning us on 0800 493 559

• By emailing our Privacy Officer at info @ lifecare.co.nz

Life Care will provide written acknowledgement of your complaint within 3 working days.

Life Care will investigate the complaint and attempt to resolve it within 10 working days after the complaint was received. If we cannot conclude the complaint within this timeframe, we will provide you with information on how long we think it will take to investigate and respond to and keep you updated regularly.

Alternatively, you can lodge a complaint with the Office of the Privacy Commissioner here: https://www.privacy.org.nz/about-us/contact/

If you have any questions regarding the Privacy Statement or privacy generally, please do not hesitate to contact Life Care Privacy Officer at info @ lifecare.co.nz

Openness

This Privacy Statement will be made available to anyone who asks for it.

On request by a person, Life Care will take reasonable steps to let the person know, generally, what sort of Personal Information it holds, for what purposes, and how it collects, holds, uses and discloses that information.

Other information we collect that is not personal information

To monitor and improve our service, we collect information on website activity such as the number of users who visit our website, dates and times of visits, number of pages viewed, navigation patterns and systems used to access our site and when entering our site from another site, the address of that site.

This information does not identify an individual, but it does provide Life Care with statistics that we can use to analyse and improve our website. 

Marketing statement

Email addresses, addresses and mobile numbers may be used or included in marketing or update communication about Life Care Consultants products and services. Clients may choose to opt out of these by contacting Life Care Consultants

    Usage of Life Care Consultants Website:

    Life Care Consultants Ltd will only store information that is entered by Customers. The data entered by the Customer remains the property of the Customer and Life Care Consultants Ltd will not disclose or make any Confidential Information available to any person, or organisation without the prior written consent from the customer. While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

    Cookies:

    We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

    Life Care Consultants LTD does not store your credit card details:

    Life Care Consultants Ltd does not store your credit card details. Upon completion of a transaction, all record of your credit card details are removed from our system.

    Life Care Consultants’ LTD monitors system usage:

    Life Care Consultants Ltd has access to and may use aggregate information such as the number of website visits, Users, number of transactions and billing information for the purpose of billing and monitoring website performance as well as for other internal purposes of the website.

    This Policy may be updated from time to time:

    Life Care Consultants Ltd reserves the right to change this policy at any time and any amended policy will be posted on this website.

    Life Care Consultants Ltd will only store information that is entered by Customers. The data entered by the Customer remains the property of the Customer and Life Care Consultants Ltd will not disclose or make any Confidential Information available to any person, or organisation without the prior written consent from the customer.

    Please read our terms and conditions:

    All use of the website is subject to Life Care Consultants Ltd’s terms & conditions. In the event of a conflict or disagreement between this Privacy Policy and the Terms & Conditions, the Terms & Conditions will prevail.